A care-journey platform. Organisations run recovery and wellbeing programmes on WhatsApp: C-section, gall bladder, hernia, appendectomy, stroke, and stress and sleep. Participants get check-ins and reminders through recovery, and a worrying reply goes to a clinician. It is in production.
Most of recovery happens at home, where a problem can grow between appointments. Care providers wanted to stay with patients through recovery on the app they already use, and to hear early when something looked wrong, without a clinician reading every message.
Participants give consent and choose their language when they join. The programme then sends scheduled check-ins, information messages and reminders on WhatsApp, day by day, and the care team sees each journey as a timeline beside the conversation.
A concerning reply raises an escalation into the clinicians’ queue, with what needs attention first. No one has to read every message to catch the one that matters.
Care teams write protocols and content in the console and see every message in a live WhatsApp preview before it goes out. AI translates programmes into Hindi, and medicines are read from a photo of the discharge summary.
Each customer can run several deployments side by side, India and the UAE among them. Sponsors see aggregate reports only, and small groups are suppressed so no one can be picked out.
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