Patients find a test, book a home collection or a centre visit, pay and get their report, on the website or in the app. We built the website, the iOS and Android apps and scan-to-book at every collection centre, all running on one Odoo backend connected to the lab systems.
A pathology chain with collection centres in several cities wanted booking a test to be as easy on a phone as at the counter: find the test, choose a home collection or a centre visit, pay, and get the report without coming back for it. All of it had to run on the lab systems its centres already use, in the languages its patients speak.
Patients sign in with a code sent by SMS, search tests and packages, and see the prices for their city. One cart follows them between the website and the app.
Each test and package has its own page: what it covers, whether to fast, and the price. Patients book a home collection or a centre visit and pay by Razorpay. Reports and prescriptions come back to the same account.
Hindi and Marathi run through the app, the website, the chatbot and the test catalogue itself, so test names and descriptions are translated too, not just the menus.
The second phase added the features that bring a patient back for the next test.
The website, both apps and the QR codes on the centre doors all run on one Odoo backend, which also holds the CRM and talks to the lab systems. A booking made anywhere lands in the same place.
Payments are reconciled every day and refunds go out from the backend. Backups run nightly with a test restore every month, uptime is checked every five minutes, and data kept on the phone is encrypted and cleared at sign-out.
Tell us what you need. We’ll come back with a plan, a timeline and a price.
